Privacy policy

Privacy Policy – Totally Nuts

We respect your privacy and are committed to protecting the personal information you provide to us.

What we collect
When you browse our site, create an account or place an order we may collect:
- Name, email address, phone number and delivery address
- Order and payment details (payment information is processed by our payment providers and is not stored by us)
- Account login details
- Technical information such as IP address, browser type and pages visited (via log files and analytics tools)

How we use it
We use this information to:
- Process and fulfil your orders
- Communicate with you about your order and our products
- Improve our website and services
- Send marketing communications if you have opted in (you can unsubscribe at any time)

Third parties
We share information only as needed with:
- Shopify (our store platform)
- Payment processors
- Couriers and freight providers
- Email and analytics tools

We do not sell your personal information.

Cookies
Our site uses cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.

Security and retention
We take reasonable steps to protect the information we hold. We retain personal information only for as long as needed for the purposes above or as required by law.

Your rights
You may request access to or correction of the personal information we hold about you by contacting us. If you have a privacy concern you may also contact the Office of the Australian Information Commissioner.

Contact
For privacy questions: sales@totallynuts.com.au

This policy may be updated from time to time. The current version will always be available on this page.