Shipping policy

Shipping Policy – Totally Nuts

We ship Australia-wide.

Shipping rates
- Flat rate $10.90 nationwide.
- WA, SA, NT and TAS: $19 for orders over 5 kg.
- Free 100 g Mixed Nuts on orders over $120.
- Free 300 g Mixed Nuts on orders over $220.
(Rates are shown at checkout and may be updated from time to time.)

Delivery times
We aim to pack and ship orders within two business days (often quicker). Approximate transit times after dispatch:
- SE Queensland and northern NSW: same day or next day
- Sydney and surrounds: 1–2 days
- Melbourne and surrounds: 2–3 days
- Tasmania, NT, WA and SA: 5–10 days

We ship to PO Boxes. Local pickup is available from our factory in Burleigh Heads — contact us to arrange.

Responsibility for goods
We are responsible for your order until it is delivered to the address you provided (or left as instructed). If an item arrives damaged or is lost in transit, contact us with your order number and photos and we will resolve it under our Refund Policy.

Tracking
You will normally receive a tracking number. If you do not, contact us and we will provide it.